• Postage and Shipping
• Privacy & Security
• Quality, Refunds and Return Policy
• Payment, Pricing & Promotions

For Frequently Asked Questions please click here to find answers to the most common questions. If you need clarification on any point, please send us an email.

Postage and Shipping

We post all orders via Australia Post and your in-country equivalent. We also use TNT Couriers and DHL Couriers from time to time for larger orders. We only deliver to a street address. We do not deliver to a postal box. If you work full-time we suggest that you request delivery to your business address to save inconvenience. All prepaid orders will be dispatched within 2 business days. If this is not possible, due to stock levels or other reasons we will contact you and advise you of the intended dispatch date. We cannot guarantee a date for delivery as it is dependent upon your local postal service.

Privacy & Security

In order to fill your order we must request your name and a delivery address.  To place your order you will need a valid email address, as we need to confirm your order. Your privacy is very important to us.  We do not share our customer list with any other companies.  We do send out marketing material periodically.   Should you not wish to receive marketing material please notify us by clicking on the appropriate link when you receive that email

Quality, Refunds and Return Policy

We offer a 100% money back guarantee because we have confidence in the quality of our products. Please inspect your product as soon as you receive it. Should there be a problem or if your product has been damaged during delivery, please email us on info@reasons2reward.com immediately.
In order to receive your 100% money back guarantee you must:

1. Advise us by email or telephone of the problem within 7 days of receipt of the goods.
2. Repackage all items and post to us by registered mail to
25 Naranja cresant Benowa Queensland, Australia 4217.
3. Upon receipt of all components of your order we will arrange for a full refund of your payment.

Payment Information

All orders are paid for at the time of ordering. We utilise Westpac Bank's Payway credit card processing facility. It is a secure 128-bit SSL encryption system. In order to pay for the goods you must provide a valid credit card, or for Australian customers, deposit money directly into Reasons 2 Reward Pty Ltd bank account. We do not keep your credit card details on file. Once your order has been placed and your credit card transaction is completed, the details are immediately deleted. Should you wish to order subsequent products on another occasion you will need to re-enter all of your credit card details.